Shipping Information

ALL ORDERS OVER $80 - SHIPPING IS FREE*.

• Please note that we only ship to Australia.
• Order under $80, standard shipping applies.
• Shipping is handled by Australia Post.

TRACKING

Once your order has been despatched, you can review your order via the 'View My Order Status' login section where you will find your Australia Post Tracking ID and a link to the Australia Post Tracking Website

ESTIMATED SHIPPING TIMES

1. Sydney = 5-7 business days
2. QLD = 5-7 business days
3. NSW = 5-7 business days
4. VIC = 5-7 business days
5. TAS = 7-12 business days
6. SA, NT and WA = 7-12 business days

* If you require special delivery needs, please contact us via email or on 1300 851 423 to arrange what you need.

Please note that these times are estimates and in no way offer a guarantee for timely delivery. Outside metropolitan area delivery times may vary. Special courier services incurr extra charges and are base on individual order circumstances and must be organised by phone 1300 851 423

INSURANCE?

At the point of check out, you can select if you wish to take out insurance against loss or damaged during shipping.

Please note that if you select to not take out insurance and your package is lost or damaged in transit, BrisbaneLuggageStore will not accept responsibility.

CUSTOMER SERVICE

We will always assist our customers in any way possible in dealing with manufacturers or Australia Post with regards to warranty or damage claims. Please call us with regards to any problems or questions you have at anytime.

HINT:

Shipping is calculated by weight and it doesn't take much to make it worth raising your order to over the minimum just for the free shipping! An accessory here or there can actually save you money!