Warranty and Returns Policy

We unconditionally guarantee all unused or defective merchandise for 90 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange (excluding postage incurred). Doesn’t get better, or easier than that. No questions asked. (See guarantee section)

Each item BrisbaneLuggageStore sells, comes with its original brand warranty. We stand by the warranty and will gladly assist in the warranty process for any items that are faulty within the advertised warranty period. We will also cover all shipping costs. That’s right. We know it’s not your fault and we don’t expect you to have to pay for your item to be replaced.

Warranty Based Returns

When You Receive Your Order:
We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, do not panic, simply contact BrisbaneLuggageStore and we will organise to have the item replaced for you at our expense.

Warranty Issues Over Time:
All warranty issues are dealt with by the manufacturer or distributor of the product. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please do not return the item to BrisbaneLuggageStore for resolution, however you may contact BrisbaneLuggageStore for assistance.

Satisfaction Guarantee

100% Risk Free, Satisfaction Guarantee, No Questions Asked

With BrisbaneLuggageStore, it's impossible to lose. We pride ourselves on your satisfaction. Our satisfaction guarantee is designed to eliminate the incorrect assumption that there's a difference between purchasing at a store and purchasing online.

For all orders with BrisbaneLuggageStore, we will do everything we can to assist you in resolving any issues you may come across. Should it be a warranty, damage or dissatisfaction issue, we are hear to assist you in any way we can.

That’s right, we can assist in resolving warranty issues quickly with the manufacturers, or recommend local repairers or do what ever we can to make sure you are happy.

So, as you can see, it's risk free. We promise that you'll be satisfied with your site purchase and feel totally secure about purchasing with us again online.

We're not happy unless you're happy. Simple as that! Contact us for any assistance.